Students get through the TN Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers which is useful for their exam preparation.

TN State Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers

Very short answer questions

Question 1.
Mention the few rights of consumers.
Answer:

  1. Right to protection of health and right of safety.
  2. Right to be informed
  3. Right to choose
  4. Right to be heard
  5. Right to seek redressal

TN Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers

Question 2.
What are the shops the consumer purchase the goods?
Answer:
The consumer to make a purchase from the reputed shops or Government shops like a super bazaar, co-operative store, etc.

Question 3.
What are the steps taken by consumers while cheated by a seller?
Answer:
If a consumer is cheated by a seller, then he should immediately lodge a complaint with the authorities designated for consumer grievance redressal than remaining a silent spectator.

Question 4.
Write a short note on rights to quality of life.
Answer:
Quality of life refers to the perceived well-being of people in groups and individually and well being of the environment in which these people live. Consumerism has been defined as “an improved quality of life”

Question 5.
What is the duty of the consumer to purchase a product?
Answer:

  1. To know about the price, quality and other terms and conditions
  2. To collect cash and receipts
  3. Warranty card.
  4. Delivery of the goods in time
  5. Observe the instructions and precautions while using that product.

TN Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers

Short answer questions

Question 1.
What do you understand by right to basic needs?
Answer:
Every consumer has a right to get basic necessities of life such as food, clothing, and water and the right to a pure and healthy environment. Community life should be free from various modes of pollution. This will enhance the quality of human life.

Question 2.
How to protect the consumer from unfair trade practices?
Answer:

  1. The consumer has a right to be aware of his rights and remedies available to him.
  2. The consumer has a right to be protected against goods and services which are hazardous to life and health.
  3. Consumers need to be educated.

Question 3.
How to educate the consumer?
Answer:

  1. The consumer has a right to acquire knowledge and stay well informed all through his life.
  2. Many consumer organizations and some enlightened businesses are taking a proactive part in educating consumers in this respect.
  3. He should be aware of his rights and the reliefs granted to him where a product or service falls short of his expectations.

TN Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers

Long answer questions

Question 1.
Consumerism – improved quality of life. Explain.
Answer:

  1. It means that environmental problems that affect the very life of consumers and the environment in which people live.
  2. In other words, air pollution, water pollution, noise pollution, and legacies of ongoing industrialization take a heavy toll on the quality of life of people.
  3. The social cost of these pollutions far exceeds their social benefits.
  4. Each kind of pollution is eating away the social benefits resulting from society.
  5. It is where the social responsibilities of business enterprises arise, there is nothing wrong with producing the product/output for mankind.

Question 2.
Rights and responsibilities are two sides of the same coin. Explain.
Answer:

  1. The consumer should be conscious of his duties. He should make purchases judiciously and should not misuse his rights.
  2. Consumer protection can in effect be achieved only when the consumers also understand their responsibilities.
  3. Consumers should keep in mind their responsibilities while purchasing, using, and consuming goods and services.
  4. Just as a consumer, enjoy certain rights, they owe certain responsibilities.
  5. The consumer should discharge his duties as responsible citizens.
  6. It is the responsibility of a consumer to purchase a product after gaining a thorough knowledge of its price, quality, and other terms and conditions.

TN Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers

Multiple-choice questions

1. Which is the supreme objective of a business?
(a) To satisfy consumer want
(b) To satisfy consumer need
(c) Both (a) and (b)
(d) Quality and quantity
Answer:
(c) Both (a) and (b)

2. …….. is to be protected against any unfair practice of trade.
(a) Producer
(b) Consumer
(c) Distributor
(d) None
Answer:
(b) Consumer

3. ………. that is causing more physical danger to consumers health and
property.
(a) Price
(b) Cost
(c) Product
(d) Demand
Answer:
(c) Product

4. Give the best example of the production of health and safety:
(a) Food additives
(b) Electrical appliances
(c) Durable goods
(d) All the above
Answer:
(a) Food additives

TN Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers

5. Offering the widest range of products in quality and brand varieties at a reasonable price.
(a) Scarcity
(b) Choice
(c) Price
(d) Education
Answer:
(b) Choice

6. Which is the most attractive and appealing to the senses?
(a) Packing
(b) Advertisement
(c) Gift
(d) Warranty card
Answer:
(b) Advertisement

7. What are the offers for every product in the market?
(a) Discount
(b) Gift
(c) Free Product
(d) All the above
Answer:
(d) All the above

8 will help consumers in seeking redressal for their grievances.
(a) Bill
(b) Warranty card
(c) Both (a) and (b)
(d) None
Answer:
(c) Both (a) and (b)

9. Which mark is available for consumers to buy products?
(a) Packing
(b) Standardization
(c) Information
(d) Price
Answer:
(b) Standardization

TN Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers

10. If the consumer is cheated by the seller, what steps he/she should be taken first?
(a) Complaint
(b) Return of goods
(c) Instruction
(d) Information
Answer:
(a) Complaint

11. The consumer must know and collect complete information about?
(a) Quality
(b) Quantity
(c) Price
(d) All the above
Answer:
(d) All the above

12. …………. should never compromise on the quality of goods.
(a) Producer
(b) Distributor
(c) Consumer
(d) None
Answer:
(c) Consumer

13. Mention the standard quality certification marks:
(a) ISI
(b) Agmark
(c) Both (a) and (b)
(d) Advertisement
Answer:
(c) Both (a) and (b)

TN Board 12th Commerce Important Questions Chapter 17 Rights, Duties & Responsibilities of Consumers

14. Every consumer has a right to get ………. and right to a pure and healthy environment.
(a) Basic needs
(b) Education
(c) Quality
(d) Expectation
Answer:
(a) Basic needs

15. Community life should be free from various modes of:
(a) Pollution
(b) Society
(c) Mankind
(d) Human life
Answer:
(a) Pollution