Students get through the TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism which is useful for their exam preparation.

TN State Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

Very short answer questions

Question 1.
What is Consumer Council?
Answer:
The Consumer Protection Act postulates the establishment of the Consumer Protection Council at the District, State, and Central levels for the purpose of spreading consumer awareness. The objects of the councils as per the Act shall be to promote and protect the rights of the consumers.

Question 2.
Who are the members of the State Commission?
Answer:

  1. A person who is or has been a Judge of High Court appointed by the State Government as its president.
  2. Two other members shall be persons of ability, integrity, and standing and have adequate knowledge in dealing with problems relating to law, commerce, industry, public affairs, etc.

TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

Question 3.
How to filing suit on behalf of consumers?
Answer:

  1. Whenever a consumer fails to raise his voice of protest regarding his complaints.
  2. Consumer’s organization come to rescue and file in court on behalf of a consumer.
  3. By giving this service to consumers they feel that they are not alone in their struggle.

Question 4.
What is the role of the consumer organization?
Answer:

  1. To provide prior: information to consumers about the authenticity of the product and protect them.
  2. Eliminating the evil of adulteration, hoarding, black marketing, and underweight selling.
  3. Consumer organizations keep informing the Government agencies about inferior quality produce, adulteration, etc., to help the Government.

Question 5.
Who can make a complaint?
Answer:

  1. A consumer is defined under Consumer Protection Act 1986.
  2. A registered Voluntary Consumer Association.
  3. Central Government.
  4. State Government and Union Territory.

TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

Question 6.
When the complaints can be made?
Answer:
A complaint may be made in writing under the following circumstances:

  1. Loss or damage is caused to the consumer due to the unfair trade practice of a trader.
  2. If the article purchased by a consumer is defective.
  3. If the services availed of by a consumer suffer from any deficiency.

Question 7.
Mention a few particulars that should be furnished along with the complaint.
Answer:

  1. The name and complete address of the complaint.
  2. The name and complete address of the opposite party/parties.
  3. Date of purchase of goods or services availed.
  4. Bills/receipts and copies of related correspondence if any.

Question 8.
Why grievance redressal mechanism is very important?
Answer:

  1. Business is expected to provide maximum possible satisfaction to consumers. But in reality, consumers are often exploited.
  2. They are not aware of the products and services available.
  3. A large majority of the people (Consumers) are ignorant and illiterate and do not know their rights.
  4. Indus context grievance redressal mechanism is very important.

Short answer questions

Question 1.
Who are the members of the District Forum?
Answer:

  1. A person who is or who has been or is qualified to be, a District Judge as its President.
  2. Two other members shall be persons of ability, integrity, and standing and have adequate knowledge dealing with problems relating to economics, law, administration, etc.
  3. It is insisted in the Act that out of such two other members one shall be a woman.

TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

Question 2.
Explain the Powers of State Commission.
Answer:

  1. The power to call for the records and pass appropriate orders in any consumer dispute which is pending before or has been decided by any District Forum within the state.
  2. To produce before and allow to be examined by an officer of any of these agencies.
  3. To furnish such information that may be required for the purposes of the Act to any officer so specified.

Question 3.
What are the steps involved in filing complaints in consumer court?
Answer:

  1. The first step in filing a consumer complaint is to send a legal notice to the seller or company.
  2. Legal notice must be drafted with the help of a consumer court lawyer and include the following.
  3. Details of the consumer like name, address, product or service purchase details of the company, etc.
  4. Necessary details of the problem faced and describe the deficiency in service.
  5. The action was taken by the company in response to the consumer complaint.
  6. Action expected from the company.
  7. A time period is given to the company to take action.

Long answer questions

Question 1.
Discuss the Relief to the consumers.
Answer:

  1. The District Forum and state commission can order the following reliefs to the consumers.
  2. To remove the defects in the goods pointed out.
  3. To replace the goods.
  4. To return to the complaint the price of the goods.
  5. To pay such an amount of compensation for the loss or injury suffered by the consumer.
  6. To discontinue the unfair trade practices or not to repeat them.
  7. To withdraw the hazardous goods from being offered for sale.
  8. To provide the most of expenditure incurred by the complaint.

TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

Question 2.
What is the appeal Provision? Explain.
Answer:

  1. Aggrieved by the orders issued by the District Consumer Redressal Forum appeal; a petition can be filed before the state consumer Dispute Redressal Commission within 30 days from the date of receipt of orders.
  2. Aggrieved by orders issued by the State Consumer Dispute Redressal Commission appeal petition can be filed before National Consumer Redressal Commission within 30 days from the date of receipt of orders.
  3. Aggrieved by the orders issued by the National Consumer Dispute Redressal Commission appeal petition can be filed before the Supreme Court of India within 30 days from the date of receipt of orders.
  4. No fee is charged for registering an appeal petition before State and National Consumer Dispute Redressal Commissions.
  5. The appeal petition has to be filed with the grounds for appeal with copies of orders of the lower redressal agencies and registering procedures are the same as is being done in the case of registering a complaint.

Question 3.
Explain National Commission and its Jurisdiction.
Answer:
National Commission:

  1. It is a Quasi-Judicial Commission in India which was set in 1988 under the Consumer Protection Act of 1986.
  2. Its head office is in New Delhi.
  3. The commission is headed by a serving or retired Judge of the Supreme Court of India.

Jurisdiction:

  1. Section 21 of The Consumer Protection Act, 1986 describes, the National Commission shall have jurisdiction.
  2. To entertain a complaint valued more than “1” Crore.
  3. Revised the orders of the state commission.
  4. To call for the records and pass appropriate orders from the State Commission and District Forum.

TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

Question 4.
Explain the term the International Organisation of Consumers Unions (IOCU).
Answer:

  1. The International Organisation of Consumers Unions was first established in 1960.
  2. To create cross-border campaigns and share knowledge.
  3. It has over 250 member organizations in 120 Countries.
  4. Its head office is based in London, England, with regional officers in Latin America, Asia, Pacific, Middle East, and Africa.

Multiple-choice questions

1. ………… are a vital part of the business.
(a) Producer
(b) Consumer
(c) Distributor
(d) Retailer
Answer:
(b) Consumer

2. ………. can entertain complaints within the territory.
(a) District Forum
(b) State Forum
(c) National Commission
(d) None
Answer:
(a) District Forum

3. The State Consumer Protection Council is also called:
(a) National Commission
(b) State Commission
(c) Both (a) and (b)
(d) None
Answer:
(b) State Commission

TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

4. The Jurisdiction may be original appellate or revision.
(a) State Commission
(b) National Commission
(c) District Forum
(d) All the above
Answer:
(a) State Commission

5. How many days the state commission may prefer an appeal to the National Commission?
(a) 60 days
(b) 90 days
(c) 30 days
(d) 120 days
Answer:
(c) 30 days

6. The National Consumer Disputes Redressal Commission (NCDRC) is also called as:
(a) National Commission
(b) State Commission
(c) Voluntary Consumer Organisation
(d) None
Answer:
(a) National Commission

7 is expected to provide maximum possible satisfaction to consumers.
(a) Business
(b) Organisation
(c) Privileges
(d) Commission
Answer:
(a) Business

8. Consumers are often exploited through:
(a) Poor quality goods
(b) Overcharging
(c) Fractional weights
(d) All the above
Answer:
(d) All the above

TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

9. ……… to promote and to protect the rights of the consumers.
(a) District
(b) State
(c) Central
(d) All the above
Answer:
(d) All the above

10. How many Tier Courts or Quasi Judiciary?
(a) 6
(b) 4
(c) 2
(d) 3
Answer:
(d) 3

11. If the value of the complaint exceeds this limit of 120 lakhs, the>complaint should be made direct to:
(a) State Commission
(b) District Forum
(c) Village Council
(d) Consumer Council
Answer:
(a) State Commission

12. National Consumer Disputes Redressal Commission’s head office is in:
(a) Chennai
(b) Calcutta
(c) Mumbai
(d) New Delhi
Answer:
(d) New Delhi

TN Board 12th Commerce Important Questions Chapter 18 Grievance Redressal Mechanism

13. Who can make a complaint?
(a) Central Government
(b) State Government
(c) Union Territory
(d) All the above
Answer:
(d) All the above

14. When the complaints can be made?
(a) Loss or damage
(b) Notice
(c) Action
(d) Declaration
Answer:
(a) Loss or damage

15. A complaint can be filed by a complaint against the:
(a) Seller
(b) Buyer
(c) Distributor
(d) None
Answer:
(a) Seller